Nov. 6, 2019

Video Training for Frontline Quality Improvement Projects

On November 5, 2019 by Terri Foley

Looking for ways to energize frontline staff? Try asking them to identify and solve problems that can save time and improve care—using the free quality improvement program called ICan: Quality & Innovation from the Front-Line.  

“Every day, staff see ways to make things more efficient and effective, but they are not often asked to share and try out their ideas,” says Julie Apold, Vice President of Quality & Performance Excellence, LeadingAge Minnesota.

In a 30-minute session, you can provide hands-on quality improvement training for direct care teams. Download the ICan program at no charge here.

The ICan video teaches six steps from problem identification to testing of the solution. A Facilitator’s Guide helps plan training sessions and coach ICan project teams. Examples of successful ICan projects have included:

• Improving mechanical lifts by using bigger wheels
• Organizing clients’ personal care and grooming items for efficiency
• Implementing communication boards in resident rooms
• Standardizing first aid kits for easy accessibility

The ICan program is built on the concept of rapid-cycle quality improvement. It teaches the Plan-Do-Study-Act cycle of gathering data about a solution and adjusting based on results.

ICan is also a great way to engage front-line staff in Safe Care for Seniors pledge and creating safe, trusted environments for all who live and work in your setting.

The ICan video and materials are free to LeadingAge Minnesota members through a LeadingAge MN Foundation grant.

For more information about how to start an ICan training program, contact Julie Apold.