According to Quint Studer in his book, Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference, “rounding” is about engaging in direct conversation with staff, asking pointed questions and role modeling specific behaviors.
Sometimes this is also referred to as “managing by walking around.” It is important to be visible, approachable, and establish relationships with staff. Leaving your office to be present with your team is a great way to build meaningful relationships.
When you get to know your staff on a personal level, you foster a positive social environment and help leaders better identify and resolve challenges that staff are experiencing.
Not sure how to spark conversation with staff when you are rounding? Find tips from the Studer Group here.