In response to a request from the Minnesota Department of Health (MDH) Office of Health Facility Complaints (OHFC), Eldermark Software recently met with the investigation teams and supervisors from OHFC and the Licensing & Survey Compliance division to provide some basic training on the software used by many senior living providers across the state.   

Lindsey Krueger, RN, Director of OHFC, is leading the process for MDH to enhance their understanding of implemented electronic health record technology in the senior living setting and to educate its teams responsible for the oversight of regulatory compliance and complaint investigations on the technology encountered in the performance of their duties. The goal is for MDH to become more familiar with the technologies now being used in the senior living setting to better serve their responsibilities in compliance oversight of the licensed entities within their purview.

Mark Anderson, Senior Vice President with Eldermark Software and a former senior living operator, met with the teams last month. He provided a general overview of Eldermark’s electronic health record technology and answered questions from the meeting attendees. Topics covered included how the assessment tool develops the service plan, electronic incident reporting, data reporting, and pertinent areas of the electronic health record and health record content available to any MDH representative in the performance of their work as a compliance surveyor or as a complaint investigator.

“I was thrilled to be invited to meet with the Minnesota Department of Health – the teams were very engaging and it was clear that they want to best understand the technologies they encounter as they fulfill their responsibilities in regulatory oversight,” said Mark Anderson. “With the transition to electronic health records, it is important for our regulatory authorities to understand where the information and data may be found in order for them to do their jobs and for providers to best understand how to maintain certain information and data so as to demonstrate to regulatory authorities their efforts in regulatory compliance as they serve their resident customers.”

Submitted by: Mark Anderson, Senior Vice President, Eldermark Software |  manderson@eldermark.com or 952-460-3848