The Minnesota Department of Health Office of Health Facility Complaints (OHFC) intends to replace its existing case management system and wants input from the public – including private sector technology vendors – about its decision. 

Among the key findings in an evaluation of the OHFC Program by the Office of Legislative Auditor (OLA) was that that OHFC lacks “an effective case management system, which has contributed to lost files and poor decisions regarding resource allocation.”  

The OLA described the growing volume of allegation reports in recent years and the need to assess caseloads of intake and triage staff and investigations, assign new cases to those staff, schedule investigations, monitor the progress of each case, and ensure that the program is meeting all required deadlines. 

As a first step toward implementing a new system, OHFC this week issued a Request for Information (RFI), inviting input on questions such as: 

• What should a successful case management system for OHFC look like and include as its core functionality?
• How would all the needs of stakeholders (regulators, industry, families, law enforcement) be fully met by the case management solution?
• What is the minimal amount of time necessary to build the solution? What elements can be delivered in 12 months or less? Will any core functionalities be completed within 12 months? 

Comments are due May 4. We are reviewing the RFI and will work with our members to determine the most effective response. Please contact Jonathan Lips with any initial reactions to the State’s request.