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Fostering Resident, Family, and Staff Relationships to Manage Complaints

Original recording date: March 5, 2025

Length: 1 hour

CEUs

This webinar has been approved for 1 CEU by MN-BELTSS, MN Board of Nursing, and a General certificate is also available.

Description

Participants will be able to: Describe communications skills for fostering relationships and managing expectations.

Review key elements of complaint and grievance management.

Analyze responses to challenging situations that support relationships.

Audience

Assisted Living, Care Center

Presenter

Cyndi Siders, RN, MSN, CPHRM, CPPS, CEO/Executive Consultant, Siders HealthCare Consulting, LLC, Grand Forks, N.D.

Resource Link

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