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Frequently Asked Questions
More questions? Contact our education and events team to get the answers you need.
What’s your weather policy?
Event Cancellation:
Minnesotans are accustomed to severe and changing weather conditions, and LeadingAge Minnesota will make every attempt to hold a scheduled educational event unless extreme weather conditions make it dangerous or impossible. In such an event, an email notification will be sent to registered attendees as soon as a decision is made to cancel, and the cancellation will be posted on agingservicesmn.org.
Individual Attendee Cancellation:
If severe weather makes it unsafe for you to travel to attend an on-site educational program or conference, contact the education team at the LeadingAge Minnesota office as soon as possible, and leave a message regarding the weather-related cancellation. So long as notification is made on or before the day of the event, a refund will be issued.
Attendee Cancellation for Institute:
If severe weather makes it unsafe for your staff to travel to attend Institute, contact the education team at the LeadingAge Minnesota office as soon as possible, and leave a message regarding the weather-related cancellation. A $50 cancellation fee will be charged to your company if you are unable to attend any portion of the Institute. No refunds are given if your staff is able to attend one or more days.
Why does nothing happen when I click on the “Register” button?
LeadingAge Minnesota members must be logged in to register online. Please email membersupport@leadingagemn.org or call at (651) 645-4545 for a login and password or if you forgot yours.
Why can’t I register everyone from my organization?
The staff listings come directly from our database. The person you would like to register may not be in our database yet, or they may be listed with another company within your organization. Please contact info@leadingagemn.org to add them.
How do I add new people to my organization list?
Online registration does not allow you to add individuals. For your convenience, you can e-mail info@leadingagemn.org with their names, titles and e-mail addresses to have them entered into the database for you to register online.
How do I register multiple people for an event?
You may register only one person at a time so that concurrent sessions can be selected. On the “Cart Items” page there is a link “Register someone else for this event” next to the first person registered for the event. This link will go through the registration process again for the additional person. You will need to repeat this step for each person from your organization you register.
How do I know if my registration was submitted successfully?
You will receive a confirmation email within three business days of your registration.
What’s your cancellation policy?
We understand that a change of circumstances may affect a person’s ability to attend an educational event. Cancellations made in writing within five business days of the event date are eligible for a refund, less a $25 processing fee. Cancellations after the specified date and no-shows are not eligible for a refund. In most cases, a substitute may be made for the registered person. LeadingAge Minnesota reserves the right to cancel educational programs.
How do I know what kind of CEUs are offered for each event?
Information about the type and number of CEUs will be published in each program registration brochure.
How do I claim CEUs from an event I attended?
- Use your LeadingAge Minnesota login credentials to log in to LeadingAgeMN.org. If you are already logged into the website, choose “Your Full Name” near the top of the page.
- In the left menu, click “Event Credits.”
- Select the event from the list of available events.
- Select the type of CEUs you are requesting (LTC Administrator, Nursing, Activities, General, etc.). You may request multiple CEUs depending on the licenses or credentials you maintain.
- Check the sessions you attended.
How do I claim CEUs for a virtual event I attended?
- Go to the Learning Center. Use only Google Chrome or Firefox internet browsers and your desktop or laptop (no mobile devices) to avoid technical issues.
- Use your LeadingAge Minnesota login credentials to log in. If you are already logged into the website choose “Account” near the top of the page.
- Navigate to the course you wanted to claim CEUs for and print/download your certificate for your records.
Can I apply for CEUs from other licensing boards?
Yes! We encourage you to self-submit applicable licensing boards whenever necessary. If you need additional program information for self-submission to other licensure boards, please contact Sharon Hollister at shollister@leadingagemn.org or (651) 645-4545.
I can’t log in to claim my CEUs. Can you help?
If you do not have an account, choose “Don’t have an account?” If you’ve forgotten your password, choose “Forgot your password?” for additional assistance. If you are still experiencing issues, contact us, and we’ll get you the information you need!
Can I use AI notetaking tools during events?
LeadingAge Minnesota prohibits the use of AI notetaking tools during its education events to protect confidentiality, privacy, and the integrity of discussions. This policy applies to all attendees, speakers, employees, contractors, volunteers, and stakeholders participating in LeadingAge Minnesota-sponsored virtual or in-person education events.
AI tools covered include transcription software, voice recognition applications, and automated meeting assistants. Participants are expected to use traditional notetaking methods to reduce risks related to security breaches, inaccuracies, or misinterpretations.
LeadingAge Minnesota emphasizes the importance of maintaining a single official record for webinars and may use automated transcription and summarization tools. If you have accessibility needs, please reach out to Olivia Scott prior to the webinar to request a transcript.
The policy will be communicated through official channels and reinforced at the start of education events, with organizers responsible for monitoring compliance.
LeadingAge Minnesota will periodically review and update the policy to ensure it remains effective in supporting secure and trustworthy communication.