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2023 Institute & Expo

Feb 8-10, 2023, RiverCentre

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Location
RiverCentre
175 West Kellogg Boulevard
Saint Paul, MN 55102
Directions

Session Schedule

Tuesday, February 7th - Pre-conference Intensives

Pre-Con A - Quality Improvement Essentials
Feb 7, 10:00am - 3:30pm
This workshop provides the essential quality improvement information, resources, tools, and hands-on application to identify and address improvement opportunities within your department or team. Boost your quality improvement process and success in meeting regulatory requirement, reducing costs, boosting resident satisfaction and care, and improving staff engagement and retention.

•Get the foundational knowledge to apply quality improvement principles and methods.
•Understand the concepts from case studies and exercises and apply the knowledge right away.
•Take home tools and resources to strengthen your quality improvement program.

Pre-Con B - Regulatory Surveys
Feb 7, 10:00am - 3:30pm
This workshop provides the information, resources, and hands-on application of key regulatory concepts and approaches to strategically manage the survey process, analyze deficiencies, and create effective plans of correction. How surveys are managed and plans of correction are written and executed can mitigate the risk of extended surveys, re-surveys, and additional citations.

•Understand the foundational concepts necessary to effectively manage the regulatory survey process.
•Participate in case studies and exercises to learn how to analyze statements of deficiencies and use that information to create successful plans of correction.
•Apply resources and tips to assist in managing the survey and corrections process.

Wednesday, February 8 - Concurrent Sessions 8:30 - 9:30 a.m.

101 - Wound Identification, Treatment, and Mitigating Regulatory Risk
Feb 8, 8:30am - 9:30am
•Address common operational concerns when admitting wounds to your community.
•Identify common wound types, wound assessment, prevention interventions, and best practices for treatment.
•Learn how to develop a best practice wound program to mitigate regulatory risk.

102 - Dining: Smart Planning in an Inflationary Year
Feb 8, 8:30am - 9:30am
•Describe the value of menu engineering in creating efficient menus that can still "wow" your residents.
•Explore purchasing ideas and options to help control costs.
•Discuss options in culinary production and creative labor practices that can ease labor challenges.

103 - Suicide Risk and Prevention for Older Adults in Long Term Care
Feb 8, 8:30am - 9:30am
•Explain the root causes and risk factors for suicide in older adults living in long-term care settings.
•Identify warning signs that may indicate someone is at risk for suicide.
•Develop strategies to decrease risk of death by suicide in older adults in our care.

104 - Top Ten Risks for Senior Care
Feb 8, 8:30am - 9:30am
•Describe the current state of senior care professional liability risk exposure including claims data, risk management data, and legal trends.
•Examine the drivers of high-level regulatory deficiencies and sanctions for senior care including repeat deficiencies.
•Apply strategies to minimize the risk exposure for the top ten senior care and assisted living risk management trends.

105 - DEED: Using Labor Market Information to Inform Workforce Strategies
Feb 8, 8:30am - 9:30am
•Understand the impact of COVID-19 on the current labor force and projections of future in-demand healthcare jobs.
•Learn about job seeker trends and how the labor market can inform responsive employer planning.
•Identify new opportunities for hiring and developing career pathways based on labor market forecasting and connecting with overlooked talent through CareerForce initiatives.

106 - DHS and MDH: Commissioners' Agency Vision
Feb 8, 8:30am - 9:30am
•Understand the vision of DHS and MDH in the second term of the Walz administration.
•Identify how DHS and MDH will intersect with long-term care.
•Discuss opportunities for agency and organization collaboration and communication.

Wednesday, February 8 - Opening Keynote and Awards 9:45 - 11:30 a.m.

Keynote - Rebound, Reset, and Reach Higher
Feb 8, 9:45am - 11:30am
No description available

Wednesday, February 8 - Leadership Intensive 12:15 - 4 p.m.

Leadership Intensive - The Innovator's Equation
Feb 8, 12:15pm - 4:00pm
•Explore the "Innovator's Equation," a paradigm-shifting framework for bringing creativity to practical challenges
•Get a fresh and energizing perspective on hiring, engagement, and workplace shortages with "Einstein's Hour" - a 180-degree shift in how we typically approach problems.
•Learn what questions, stories, and models will get you and your team "unstuck" after the COVID crisis. •Walk away with practical tools and a clear plan for applying these tools in your organization.

Wednesday, February 8 - Concurrent Sessions 1:30 - 2:30 p.m.

201 - Tools and Strategies to Implement IDDSI into Your Food and Nutrition Dept.
Feb 8, 1:30pm - 2:30pm
•Learn how to improve key areas within your operations to overcome challenges to implementing the IDDSI requirement (soft and bite-size food).
•Identify tools, tips, recipes, and educational resources to train staff and maintain consistency during staff turnover.
•Discuss practical solutions that can be used in your culinary department to improve resident/client experience.

202 - Design-on-a-Dime Multi-Sensory Stimulation Rooms for Persons with Dementia
Feb 8, 1:30pm - 2:30pm
•Identify calming and stimulating sensory interventions and the benefits of multi-sensory stimulation spaces for people with dementia.
•Enumerate design principles to consider when developing a multi-sensory space, such as light, movement, music, aromas, and tactile objects.
•Recognize how to use low-cost everyday objects, activities, low-tech, and sensory inputs to include in a multi-sensory environment to facilitate purposeful engagement.

203 - QAPI: Prioritizing Quality Improvement in Your Organization
Feb 8, 1:30pm - 2:30pm
•Describe key elements of an effective QAPI program of continuous improvement.
•Identify strategies to engrain QAPI principles into your daily work and quality culture.
•Apply tools and resources to support your QAPI efforts.

204 - Using Data to Increase Sales Conversion and Increase Occupancy
Feb 8, 1:30pm - 2:30pm
•Learn what data is available to use for strategic marketing plans.
•Understand how and where to put this data to work in your marketing efforts.
•Discuss how data-driven marketing can result in higher quality traffic across marketing channels, increased conversion rates, and reduced cost per conversion.

205 - Reducing Readmissions-Clinical Strategies for Operational Success
Feb 8, 1:30pm - 2:30pm
•Review leadership strategies to prepare your organization to reduce unnecessary hospital readmissions including organizational readiness, clinical readiness, clinical competency, and quality monitoring.
•Identify three key resources to use for program development and staff education.
•Discuss the importance of strategic partnerships within the care continuum.

206 - BELTSS License Updates for HSE, NHA, and LALD
Feb 8, 1:30pm - 2:30pm
•Learn how to prepare for and address survey issues or complaint investigations with the licensing board using real-life case studies.
•Review updates to the Assisted Living Director in Residence (ALDIR) Field Experience toolkit and available mentor resources.
•Get answers to your questions related to ALD and other licenses from BELTSS staff.

207 - MDH: Medicare Certified Home Care Agency Updates and Survey Findings
Feb 8, 1:30pm - 2:30pm
•Review the current survey processes.
•Identify recent findings and citations trends for Medicare certified home care agencies.
•Discuss recent updates to home care requirements.

208 - B&B Café: Using the Power of Positivity to Overcome Trauma
Feb 8, 1:30pm - 2:30pm
•Understand the definition of trauma and appreciate that the COVID-19 pandemic has been a trauma for all of us.
•Examine how positivity can help overcome the effects of trauma and identify simple steps to focus on the positive rather than the negative.
•Learn about the Minnesota Veteran's Home's B&B Café initiative to promote positivity and participate in some of the exercises used in this innovative program.

209 - Death Café: Conversations About Death
Feb 8, 1:30pm - 2:30pm
•Engage in meaningful conversations about death in small group directed discussions with no agenda, objectives, or themes.
•Engage in meaningful conversations about death in an open, respectful, and confidential space free of discrimination where people can express their views safely.

Wednesday, February 8 - Concurrent Sessions 3 - 4 p.m.

301 - Too Pretty to Eat! Enhance the Dining Experience Through Presentation
Feb 8, 3:00pm - 4:00pm
•Explore the research-proven positive effect attractive food plating and meal presentation has on the overall dining experience.
•Become familiar with the elements of food plating and presentation and how to use them when planning menus and serving meals.
•Understand how meal presentation relates to dignity and leads to de-institutionalizing the dining experience for people living in your setting.

302 - Unique Employment Issues in Long-Term Care
Feb 8, 3:00pm - 4:00pm
•Identify strategies to avoid the negative effects of employee state or federal exclusion or disqualification through practical applicant screening, identification processes, and mitigation.
•Develop and implement legal employee drug testing policies.
•Discuss best practices to conduct an effective investigation into allegations of employee maltreatment.

303 - Root Cause Analysis in Daily Practice
Feb 8, 3:00pm - 4:00pm
•Define the steps in a Root Cause Analysis process.
•Review common Root Cause Analysis tools and applications for daily use.
•Identify key components of a sustainable and effective process improvement plan.

304 - Elevating the Voices of Diverse Communities Through Intentional Outreach
Feb 8, 3:00pm - 4:00pm
•Learn the barriers to authentically engaging with communities of color in an outreach setting.
•Understand how to modify your current practices to recruit volunteers who speak languages other than English.
•Explore ways your organization could change to be more welcoming to BIPOC (black, indigenous, and people of color) older adults.

305 - Books for the Bookends: Using Literature to Connect with Elders
Feb 8, 3:00pm - 4:00pm
•Learn the benefits of using "kid" literature to engage older adults who have dementia or are reflecting on earlier chapters of their lives. 
•Understand how rhythms, rhymes, illustrations, and simply told stories - familiar or new with validating subjects - promote fun and relaxation for residents, team, and families.
•Take home ideas for finding the best stories to inexpensively build a library of resources you can use over and over again. 

306 - DHS: Adult Day Services Licensing Updates
Feb 8, 3:00pm - 4:00pm
•Describe recent survey findings and recommendations for compliance.
•Understand the requirements and process for providing remote adult day services.
•Learn about anticipated changes to the licensing and survey processes.

307 - Core Elements of Emergency Preparedness
Feb 8, 3:00pm - 4:00pm
•Learn how to assess the risk for disasters and emergency situations effectively and accurately.
•Identify the key components of an emergency management plan including drills and mock situations.
•  Understand the policies, procedures, and communication plans necessary to develop an effective and actionable emergency management plan.

308 - Meetup Groups
Feb 8, 3:00pm - 4:00pm
•Physical Therapy/Rehab Therapy
•Spiritual/Pastoral Care
•Technology

Wednesday, February 8 - Deep Dive Session 3 - 5:15 p.m.

309 - Sex and Intimacy: Supporting Resident Rights While Managing Risk
Feb 8, 3:00pm - 5:15pm
•Review the key concepts of intimacy/friendship contact, sexual contact, and sexual abuse.
•Learn how dementia and memory loss may affect sex and decision-making.
•Understand the specific legal and regulatory compliance issues and considerations regarding resident sex and intimacy and how to manage risk.

Wednesday, February 8 - Concurrent Sessions 4:15 - 5:15 p.m.

401 - Risks and Benefits in Decision Making for Ther. Diet and Texture Orders
Feb 8, 4:15pm - 5:15pm
•Explore the risks and benefits of adhering to therapeutic diets and textures and the ethical principles around resident rights and choice in diet orders.
•Learn best practices in documentation of residents/representatives' choice to not adhere to recommended therapeutic diet and textures.
•Review steps to ensure regulatory compliance and best clinical care for residents, including the use of risk and benefit statements, care planning for families and residents that have preferences that fall outside of the therapeutic diets, and how front-line staff can respond to these situations.

402 - Re-Ignite Your Sales Spark
Feb 8, 4:15pm - 5:15pm
•Learn creative ways to engage with prospects and increase your closing rates.
•Find strategies to manage your schedule and create a balance among the many responsibilities you have.
•Connect with peers and learn how to set business and personal goals that help you to reset, reignite, and recharge yourself.

403 - Career Lattices to Improve Staff Retention and Resident Outcomes
Feb 8, 4:15pm - 5:15pm
•Explore how providing opportunities for direct care staff to build their expertise can improve engagement, growth, and retention.
•Hear success stories from two different provider perspectives on the importance of building internal career lattices.
•Take home strategies and tools to build and support career lattice opportunities within your organization.

404 - MDH: Assisted Living Updates
Feb 8, 4:15pm - 5:15pm
•Describe assisted living survey trends and observations from the MDH Health Regulations Division.
•Learn where to find helpful resources to assist you in compliance with AL laws and rules.
•Understand processes required by MDH for various situations such as license renewals, Change of Ownership, variance requests, reconsideration requests, and closures.

405 - DHS: Care Center Rate and Policy Update
Feb 8, 4:15pm - 5:15pm
•Describe the 2023 rate setting process for care centers and status of minimum data set (MDS) changes.
•Review updates to quality incentives programs for care centers (PIPP and QIIP).
•Discuss the auditing process and issues that come up regularly in the setting of care center payment rates.

406 - Expanding Partnerships for Sustainability: A Population Health Approach
Feb 8, 4:15pm - 5:15pm
•Describe how using a population health approach to build partnerships can improve the sustainability of aging services providers while helping seniors live their best lives with a more integrated system of care.
•Compare how three aging services providers are leading their community-based healthy aging initiatives.
•Identify steps to begin strengthening partnerships across sectors including healthcare, public health, home- and community-based organizations, and other senior care providers.

407 - Navigating Surveys, OHFC Investigations, and Appeals
Feb 8, 4:15pm - 5:15pm
•Know how to conduct an internal investigation of alleged abuse, neglect, or financial exploitation.
•Learn tips for helping staff and your facility through OHFC investigations and MDH surveys including how to draft a plan of corrections, how to respond to surveyors, and potential follow up after a survey.
•  Walk through the process of challenging a deficiency or maltreatment determination finding including the IDR and IIDR processes and a maltreatment reconsideration.

408 - Meetup Groups
Feb 8, 4:15pm - 5:15pm
•Activities/Therapeutic Recreation
•Adult Day Services
•Business Office Staff/Finance
•Social Workers

Thursday, February 9 - Concurrent Sessions 8:30 - 9:30 a.m.

501 - Public Policy: How 2023 Legislative Session Impacts Older Adult Services
Feb 9, 8:30am - 9:30am
•Identify emerging public policies that will likely be considered in the 2023 Legislative Session.
•Explain potential policy and regulatory issues to be addressed through the work of various state agencies.
•Summarize updates on the status of payment reforms, workforce solutions, and other legislative priorities being advanced this session.

502 - Reimbursement Today - Get Paid for the Care You Provide for Care Centers
Feb 9, 8:30am - 9:30am
No description available

503 - A Culture of Collaborative Safety: Lessons Learned
Feb 9, 8:30am - 9:30am
•Learn about the Collaborative Safety Model being implemented by MDH’s Health Regulation Division.
•Discuss lessons learned from initial “Mapping Sessions” focused on frequently cited closed tags.
•Take home strategies to create a learning and improvement culture in your organization.

504 - A Legal Perspective on Hiring, Managing, and Terminating Staff
Feb 9, 8:30am - 9:30am
• Know how to effectively and legally screen prospective employees to improve your hiring practices.
•Identify and manage potential risks when hiring, disciplining, and terminating employees.
•Learn best practices for addressing employment issues so staff can become better employees rather than disgruntled ones.

505 - MDH Update: Office of Health Facility Complaints
Feb 9, 8:30am - 9:30am
•Identify types of reports received and how they compare to previous year’s reports.
•Understand issues and themes that may inform how to prevent issues in your setting.
•Review how the OHFC Rapid Response team responds to maltreatment reports.

506 - DEED: Using Labor Market Information to Inform Workforce Strategies
Feb 9, 8:30am - 9:30am
• Understand the impact of COVID-19 on the current labor force and projections of future in-demand healthcare jobs.
• Learn about job seeker trends and how the labor market can inform responsive employer planning.
• Identify new opportunities for hiring and developing career pathways based on labor market forecasting and connecting with overlooked talent through CareerForce initiatives.

507 - Building Strong Teams - Going Beyond the Pizza Party
Feb 9, 8:30am - 9:30am
•Recognize the importance of creating a workplace where staff feel supported and valued.
•Adopt evidence-based strategies to create an environment that fosters and supports staff to build strong, and more connected teams.
•Receive tools and strategies to develop ongoing systems that integrate these learnings into operational practices for long term sustainment.

Thursday, February 9 - Concurrent Sessions 10:30 - 11:30 a.m.

601 - Reimbursement Today-The Challenges of Reimbursement in Assisted Living
Feb 9, 10:30am - 11:30am
• Identify key strategies to review internal documentation, observation, and assessment processes to optimize reimbursement.
• List three areas for leadership team oversight and review that will help improve your reimbursement and financial health.
• Review the regulatory requirements on contract terminations and the importance of biannually reviewing the facility staffing plan.

602 - MDH: Licensing Update for Care Centers and Assisted Living Settings
Feb 9, 10:30am - 11:30am
•Increase your knowledge of care center and assisted living (AL) CHOW process and requirements.
•Review requirements for AL change in capacity and skilled nursing facility bed layaway.
•Identify steps in the SNF and AL license renewal process.

603 - Beyond Compliance: Moving to a Culture of Quality and Safety Commitment
Feb 9, 10:30am - 11:30am
•Explore why people don’t always work safely or with a focus on quality.
•Understand the difference between compliance and commitment.
•Take home strategies to move your colleagues and work culture toward commitment.

604 - A Post-Pandemic Vision for the Future of Older Adult Services
Feb 9, 10:30am - 11:30am
•Define what the short and mid-term future looks like for not-for-profit and investor-owned senior living and care sector as we emerge from the pandemic.
•Examine the threats and opportunities that have unfolded in the past two years for not-for-profit senior living providers including trends that were already underway.
•Discuss key information needed for strategic planning efforts, including technology adoption and innovation, growth and competition from the private sector, the role of care in the home, workforce pressures, and the dynamic healthcare environment.

605 - Nurse Leadership Panel Presentation
Feb 9, 10:30am - 11:30am
•Describe effective nursing leadership traits.
•Discuss essentials for achieving leadership effectiveness.
•Identify where you are in your personal nursing leadership journey.

606 - Creating a Culture of All-Team Coaching in Memory Care Settings
Feb 9, 10:30am - 11:30am
•Describe what a ‘culture of coaching’ looks like in our memory care settings.
•Identify coaching outcomes related to behavioral symptoms, team member satisfaction, and culture transformation.
•Discuss challenges and opportunities for culture creation with a workforce that is multi-cultural, multi-lingual, and is dealing with extreme staffing shortages.

607 - Meetup Groups
Feb 9, 10:30am - 11:30am
•Fund Development
•Home Care
•Sales and Marketing

Thursday, February 9 - General Session and Awards 12:30 - 2:15p.m.

General Session - Building H3 Culture: Hope, Health, and Happiness
Feb 9, 12:30pm - 2:15pm
No description available

Thursday, February 9 - Concurrent Sessions 2:30 - 3:30 p.m.

701 - Healing Mental Health Trauma as a Retention Strategy
Feb 9, 2:30pm - 3:30pm
•From a workforce retention perspective, learn how to recognize signs of mental health concerns resulting from the workforce shortage and COVID pandemic in yourself, your coworkers, and the older adults you serve.
•Practice strategies for relieving stress related to workforce crisis and ongoing COVID -related mental health effects.
•Explore techniques for reducing future isolation effects that may be caused by ongoing outbreaks.

702 - Lessons Learned from Onsite Infection Prevention and Control Visits
Feb 9, 2:30pm - 3:30pm
•Identify the most common infection prevention and control (IPC) process and procedure gaps found in care centers during 100 onsite visits in three states.
•Describe strategies to mitigate IPC gaps and reduce the risk of infection for the people living in your setting.
•Learn helpful strategies to sustain IPC processes and procedures.

703 - Preventing Workarounds and Short-Cuts with User-Centered Processes
Feb 9, 2:30pm - 3:30pm
•Explore why staff engages in workarounds and shortcuts that can lead to issues in productivity, compliance, quality, and safety.
•Understand how to apply basic principles of usability and user-centered design to reduce staff workarounds and shortcuts.
•Learn simple techniques to improve processes and workflow that can be applied to any process in your organization.

704 - Accounts Receivables Collection Strategies and Tips
Feb 9, 2:30pm - 3:30pm
•Review liable parties for payment and what to do from day one at admission to help ensure you get paid.
•Learn the importance of monitoring pending Medical Assistance applications to prevent denials.
•Understand steps you can take to resolve unpaid accounts with residents and responsible parties, and legal actions that may be necessary to collect.

705 - Top Trends in Aging Services to Watch in 2023
Feb 9, 2:30pm - 3:30pm
•Discuss the top trends facing aging services providers in the year ahead.
•Learn how these trends will shape the future of the aging services sector.
•Identify strategies and ideas to address the most critical issues facing our field.

706 - Everything Is Changing – What About Your Board?
Feb 9, 2:30pm - 3:30pm
•Recognize that as aging services organizations have innovated offerings and operations over the last several years, so too should boards adapt how they lead, inform, and govern.
•Summarize how other leading non-profit and aging services organizations have adapted and innovated their approach to governance.
•Know the characteristics of low- and high-performing boards, the five questions every organization should ask to evaluate its board’s performance and identify potential strategies to improve or adapt.

707 - Meetup Groups
Feb 9, 2:30pm - 3:30pm
•Dietary/Nutrition/Culinary Services
•Environmental Services/Maintenance
•Leadership Academy

Thursday, February 9 - Concurrent Sessions 3:45 - 4:45 p.m.

801 - Who’s Responsible for the Care Center Revenue?
Feb 9, 3:45pm - 4:45pm
•Understand the important role each department plays in the collection of revenue.
•Differentiate between different kinds of payers: Medicare, MSHO, MNsure, and Medicare Advantage.
•Build a roadmap for billing success.

802 - Preparing Your Board for Merger, Acquisition and Affiliation Opportunities
Feb 9, 3:45pm - 4:45pm
•Understand the importance of keeping your board up to date on the type and velocity of affiliations and sponsorship transitions (a.k.a. mergers and acquisitions) happening in senior living and know the steps to take now to be in a position of strength should acquisition or sponsorship transition be in your organization’s future.
•Learn trends and helpful operational practices in the for-profit sector with affiliations, mergers, and acquisitions.
•Examine case studies to illustrate the importance of early board education in a consolidation-heavy market and take away a customizable tool to use with your board for future discussion and planning.

803 - Innovations and the Use of Technology in Dementia and Care of Older Adults
Feb 9, 3:45pm - 4:45pm
•Explore opportunities to improve resident outcomes and address resident quality of life through proactive technology.
•Discuss how technology can be used to perform repetitive mundane tasks to allow staff to focus on more important work.
•Examine case studies of successful technology deployment in the aging services sector.

804 - Reset and Resize Your Operations for a New Reality
Feb 9, 3:45pm - 4:45pm
•Understand the current market and trends impacting providers' operations and financial health.
•Consider the assessments and operational changes needed from a stability mindset and the ability to think creatively and move quickly when initiating changes.
•Identify key strategies for resizing and realigning operations for future success and improved quality.

805 - Taking Control of the Assisted Living Survey Process
Feb 9, 3:45pm - 4:45pm
•Learn commonly cited areas within the new assisted living statute and rules.
•Discuss solutions-driven approaches to improve current practices and systems.
•Review resources available to you to assist in survey preparation and daily operations.

806 - Best Practices for Developing Intergenerational Connections in Communities
Feb 9, 3:45pm - 4:45pm
•Describe the Intergen Shared Site model and Intergenerational Connections—when childcare settings are in and or connected to senior living communities.
•Explain the 7 P's of Intergen Shared Sites—best practices for building, maintaining, and creating lasting intergenerational connections in our communities
•Discuss benefits of this model from operation and finance to client care and outcomes.

807 - Meetup Groups
Feb 9, 3:45pm - 4:45pm
•Directors of Nursing/Clinical Care
•Human Resources/Talent Directors
•Staff Development

Friday, February 10 - Concurrent Sessions 8:30 - 9:30 a.m.

901 - Preventing Pressure Injuries: Risk Identification and Prevention Protocol
Feb 10, 8:30am - 9:30am
•Describe how risk factors documented in the EMR were used to develop the "Pressure Injury Risk Identification Tool" to determine a risk score for the resident developing a pressure injury.
•Identify three interventions to use based on a resident’s risk category of severe, moderate, or minimal.
•Discuss how both the tool and protocol can be applied to prioritize resources for residents at highest risk of developing pressure injuries.

902 - CANCELLED - Navigating Telehealth in Long-Term Care Post-COVID
Feb 10, 8:30am - 9:30am
•Receive detailed instruction on Medicare coverage for telehealth, communication-based technology services (CTBS), remote physiologic monitoring, e-visits, and virtual check-ins, and know what changes are temporary or permanent.
•Learn tips for negotiating contracts with telehealth vendors and how to assess their privacy and security compliance.
•Understand the legal and regulatory issues involved in implementing telehealth in long-term care facilities and how to maintain compliance with state licensing statutes and Medicare conditions of participation.

903 - No Sir! Navigating a SIRS Audit
Feb 10, 8:30am - 9:30am
•Review the Surveillance and Integrity Review Section (SIRS) division in DHS and recognize situations in which it has or lacks authority to act to investigate fraud and abuse in Minnesota’s medical assistance (MA) program.
•Know how to respond appropriately to a SIRS request for information or audits.
•Understand the potential consequences of a SIRS investigation, your appeal rights, and their limits.

904 - How to Start a Nurse Aide Training Program to Grow your Workforce
Feb 10, 8:30am - 9:30am
•Identify the steps to start a nursing assistant program, including the requirements to become an approved Minnesota Department of Health (MDH) Nurse Aide Training Competency Evaluation Program (NATCEP).
•Understand how the MDH survey process works for NATCEPs and the resources available to support training programs.
•Discuss the benefits of operating your own nursing assistant training program and training program best practices.

905 - Fund Development Leader Panel
Feb 10, 8:30am - 9:30am
•Identify the unique challenges and opportunities of fundraising in older adult services.
•Highlight the important role philanthropy can play in our future.
•Discuss best practices and strategies for fundraising specific to our field.

Friday, February 10 - Concurrent Sessions 9:45 - 10:45 a.m.

1001 - The 5 Gestures of Trust from the BBB
Feb 10, 9:45am - 10:45am
•Understand the Better Business Bureau's "5 Gestures of Trust" developed from years of research, and why you should consider implementing them in your organization.
•Analyze case studies from senior care and take away specific business practices to build trust within your day-to-day resident and customer relationships.
•Identity the action steps you can implement immediately to start strengthening stakeholder relations.

1002 - Navigating the Waters of Nursing Pools and Staffing Agencies
Feb 10, 9:45am - 10:45am
•Identify situations when using an independent contractor or staffing agency worker may be utilized in place of an employee.
•Explore risks associated with this decision including more nuanced issues regarding staffing agency contracts and compliance with staff vaccination requirements.
•Discuss and analyze strategies to avoid common mistakes when working with independent contractors and staffing agencies.

1003 - Flexibility in Staff Scheduling
Feb 10, 9:45am - 10:45am
•Understand the full time equivalent (FTE) model and how to adapt it at your organization.
•Empower employees to be accountable and creative with their schedules, such as swapping shifts and finding coverage instead of calling out.
•Learn how to use a compressed work week and a variety of scheduling options to meet your staffing needs.

1004 - AL Licensure: Clinical and Legal Lessons Learned in the First 18 Months
Feb 10, 9:45am - 10:45am
•Outline the major clinical changes experienced by the implementation of the assisted living licensure law and share strategies for implementing the newer regulatory requirements.
•Explore how the physical plant and emergency preparedness requirements may influence your approach to providing care.
•Identify best practices to address short staffing, lack of staff consistency, and competitive pressures to regain census.

1005 - Technology Solutions to Positively Impact Workforce Challenges
Feb 10, 9:45am - 10:45am
•Learn about a LeadingAge Minnesota Foundation project focused on technology solutions to help address the ongoing workforce challenges.
•Discuss findings from member technology surveys, focus groups, and research on priority areas to target for technology solutions.
•Take-home specific solutions to address identified target areas including recommendations to support successful product implementation.

Friday, February 10 - Endnote 11:00 a.m. - 12:15 p.m.

Endnote - Stress IS a Laughing Matter
Feb 10, 11:00am - 12:15pm
No description available
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