Communicating for Resident and Family Engagement and Satisfaction

2024 Institute

This webinar includes a panel of presenters that share the benefits of effective communication with residents and families and the strategies they employ.

Original recording date: Feb. 28, 2024

CEUs

This webinar has been approved for 1 CEU by MN-BELTSS, General, Board of Social Work, and the National Certification Council for Activity Professionals.

Description

•Identify the benefits of proactive and effective resident and family engagement.
•Describe different methods and timing to best engage residents and family members.
•Discuss steps that long-term care providers can take to maximize family engagement and interaction.

Audience

Assisted Living and Care Centers

Presenters

Samantha Beckman, Vice President of Marketing and Customer Experience, Knute Nelson, Alexandria; John Boston, LNHA, LALD, Executive Director, Ebenezer Loren on Park, Minneapolis; Gradylee Shapiro-Zimmer, Director of Housing, Episcopal Homes of Minnesota, West St. Paul; and Facilitator: Tom Westlund, Consultant, Westlund Enterprises, Minneapolis