Check Your MN-ITS Mailbox – Changes Underway

Posted on October 30, 2025 by Bobbie Guidry

Providers enrolled with Minnesota Health Care Programs (MHCP) are provided a MN-ITS Mailbox that is used by DHS to provide important information. MN–ITS will soon be moving to LoginMN. Enrolled providers will receive a pop-up message in MN–ITS to enter and confirm your work email and phone number.

You will only need to complete this once for each username you have for MN–ITS. The email address you use will be your username when DHS moves to LoginMN. You must use an email address unique to a single user. Do not use a general business email address. For example: Use jane.biller@businessname.com, not info@businessname.com. 

You should use your same work email and phone number if you currently have multiple MN–ITS account logins. For example: You are a biller for five different providers (NPIs 1234567890, 2345678901, 3456789012, 4567890123, 5678901234), you should use the same email address for all five. Use an email specific to you, such as jane.biller@businessname.com.

DHS recommends providers check their MN–ITS mailbox regularly for important correspondence from Minnesota Health Care Programs (MHCP). MHCP delivers the following provider information electronically to each provider’s MN–ITS mailbox account. 

• Provider news and updates
• Enrollment letters
• Medical, dental and service authorization letters
• Remittance advices

Providers are required to verify member eligibility. Use MN–ITS or call the automated Eligibility Verification System at 651-431-2700 or 800-366-5411 option 1. Review the Verifying MHCP Eligibility in MN–ITS and Understanding Eligibility Results in MN–ITS videos for more information.