Many Assisted Living Providers Receive Request for Documents from OOLTC

Posted on April 14, 2022 by Bobbie Guidry

Last week, the Office of the Ombudsman for Long Term Care (OOLTC) reached out to assisted living settings without a contract copy on file with the OOLTC per the requirement. The OOLTC asked each of these settings to submit a copy of the assisted living contract.

Additionally, assisted living with dementia care licensed facilities that have not yet sent a Disclosure of Special Care Status as required under section 325F.72 were requested.

These emails intend to ensure providers are aware of and submit the notice requirements to OOLTC.

If forms were not submitted as requested by OOLTC with individual cover sheets, they will need to be resubmitted. To successfully submit these required documents, OOLTC suggests the following:

• Submit a fully complete cover sheet to the fax or email address listed to help OOLTC file things efficiently and accurately).
• Send one notice per submission. For example, if you submit contracts for ten settings, use one for each contract and facility; use two separate cover sheets if you are sending in a contract and a Disclosure of Special Care Status.
• For assisted living settings with numerous sites, put the information requested on the cover sheet, e.g., facility name (as listed on license) and address, not just the organization's name.

The cover sheet also includes a listing of all required notices sent to OOLTC. For more information, see the OOLTC website.

Finally, OOLTC reminds providers to post the OOLTC contact information and their grievance procedure, as required under section 144G.41, subd. 7.