OHFC Clears Backlog of Elder and Vulnerable Adult Maltreatment Complaints

Posted on August 14, 2018 by Jodi Boyne

The Office of Health Facility Complaints (OHFC) has cleared the backlog of maltreatment cases for elders, vulnerable adults and their families from 2017 and continues to successfully complete initial reviews for all reports within two days. 

When the Minnesota Department of Health (MDH) and the Minnesota Department of Human Services (DHS) inter-agency team started its work in January 2018, they faced a backlog of 2,321 reports awaiting triage and 826 triaged cases awaiting investigation. According to MDH, the backlog had built up over time as the nearly 400 reports coming into OHFC each week from elder care facilities around the state outpaced state investigators’ ability to respond. 

MDH Commissioner Jan Malcolm praised the contributions of DHS as well as the efforts of OHFC staff and managers for implementing a broad set of improvements that allowed the department to clear the backlog and greatly improve overall performance. 

To read more, see OHFC Clears Backlog.