Veterans Homes receive Pinnacle Awards
On March 24, 2021 by Libbie Chapuran
The Minnesota Veterans Homes’ four skilled nursing facilities in Fergus Falls, Luverne, Minneapolis and Silver Bay have all been recognized with the Pinnacle Customer Experience Award. The Homes’ “customer experience” is measured through Pinnacle monthly telephone interviews with residents and/or their families. Throughout the year, the survey results are reviewed to better understand residents’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, the Minnesota Veterans Homes have satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. The Minnesota Veterans Homes have received this recognition for the past four years, starting in 2018.