DHS Adds Daily Support Option for Providers Working Through Revalidation Appeals and Billing Delays

Posted on June 25, 2026 by Kelly Conrad

As DHS works through appeals from more than 3,000 providers disenrolled through Minnesota Revalidation 2026, including some still waiting for billing to be restored, the department has canceled tomorrow’s provider roundtable and is directing providers to attend a daily technical assistance session instead.

The provider roundtables have served as a weekly opportunity for providers to hear updates, ask questions and raise concerns directly with DHS staff. But DHS says the need for technical assistance has grown beyond what can be effectively handled in a broad weekly meeting.

Daily Technical Training Sessions

In place of the roundtable, DHS is directing providers with revalidation-related questions or concerns to its daily technical training sessions held weekdays from 1 to 2 p.m. These drop-in sessions are hosted by provider eligibility and compliance staff and are intended to provide individualized, real-time assistance. Providers may use the sessions to ask about termination notices, appeals, resumption of billing, background studies, site visits and other issues related to revalidation. No registration is required.

For many providers, the daily sessions may also offer something that has been difficult to access during the revalidation surge: a real-time conversation with DHS staff. As call volumes and case backlogs have increased, providers have reported long hold times and limited callback availability, making it difficult to resolve urgent enrollment or billing issues through traditional channels. The drop-in sessions give providers another route to ask questions, clarify next steps, and get direct guidance without waiting for a returned call.

A Shift Toward Case-Specific Support

For providers, the change signals that revalidation has moved from a general-information phase into a more case-specific troubleshooting phase. A weekly roundtable can be useful for broad communication, but it is not always the right forum for resolving urgent provider-specific problems, particularly when a provider is trying to understand a disenrollment notice, move an appeal forward, correct enrollment information or determine why billing has not yet resumed. The daily sessions are designed to give providers a more direct route to staff who can help address those issues.

Providers can also use DHS’ MPSE portal training page for on-demand instructional videos, including step-by-step guidance on Request for More Information notices, enrollment record changes, owner and authorized-person updates, and other enrollment topics. DHS has also created a video specifically focused on understanding disenrollment notices. Providers with unresolved revalidation issues should use the daily technical sessions and training materials now, rather than waiting for the next roundtable opportunity.

If you have not had your billing restored, are struggling with your appeal and would like assistance, contact Kelly Conrad at KConrad@LeadingAgeMN.org or (651) 603-3508.