Staff Rounding: Managing by Walking Around

Posted on July 16, 2019 by Jenna Kellerman

In Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference, Quint Studer says “rounding” is about engaging in direct conversation with staff, asking pointed questions and role modeling specific behaviors. Sometimes this is also referred to as “managing by walking around.”  

It is important to be visible, approachable, and establish relationships with staff. Leaving your office to be present with your team is a great way to build meaningful relationships. When you get to know your staff on a personal level, you foster a positive social environment and help leaders better identify and resolve challenges that staff are experiencing. 

Not sure how to spark conversation with staff when you are rounding? Find tips from the Studer Group here.

Get more information in the Workforce Center. Questions? Contact Jenna Kellerman at jkellerman@leadingagemn.org.