News related to "communication"

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Celebrating Accomplishments

On September 3, 2019 by Jenna Kellerman

Knowing staff as individuals means knowing about their major personal accomplishments. Is a staff member running a marathon? Graduating from nursing school? Welcoming a new baby (remember new moms and dads)? Congratulate them!  

Representation Matters: Feature Team Members in Publications

On August 28, 2019 by Jenna Kellerman

There are two things that make your organization special - the people you serve and the staff who serve your people. Make sure to share the great work that is being done every single day!  

How Well Do You Know Your Team?

On August 6, 2019 by Jenna Kellerman

“A person’s name is to him or her the sweetest and most important sound in any language.”  -Dale Carnegie. Yet one thing we hear periodically on staff satisfaction surveys is, “my supervisor doesn’t even know my name.” 

Accepting Feedback from Staff is Important

On July 30, 2019 by Jenna Kellerman

Whether you hang a whiteboard in a break room, create an online forum on your organization’s intranet, or establish a staff-focused Facebook page, consider giving staff a modern forum to express their ideas, suggestions and opinions. 

Host a Staff Focus Group

On July 24, 2019 by Jenna Kellerman

Hosting a focus group allows leaders to hear from a select group of staff about a specific topic.   

Staff Rounding: Managing by Walking Around

On July 16, 2019 by Jenna Kellerman

In Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference, Quint Studer says “rounding” is about engaging in direct conversation with staff, asking pointed questions and role modeling specific behaviors. Sometimes this is also referred to as “managing by walking around.”  

Learning Circles Promote Staff Engagement

On June 23, 2019 by Jenna Kellerman

Promote engagement and interactive learning by hosting a learning circle with a variety of teams in your organization.  

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