DHS Ends Current Round of Assisted Living Report Card Resident Satisfaction Surveys

Posted on March 3, 2022 by Jeff Bostic

The Minnesota Department of Human Services (DHS) recently informed LeadingAge Minnesota that they are ending this current round of Assisted Living Resident Satisfaction surveys. The surveys are currently being conducted under contract by Vital Research.

The first round of this in-person survey process was slowed due to the pandemic. DHS now plans to focus on future assisted living report card efforts. DHS still plans to share the aggregate findings of the first round of surveys in a public report.

DHS plans to spend the next few months working on a few critical aspects of rolling out satisfaction surveys statewide for all assisted living providers. They plan to focus on:

• Testing and validating the resident surveys across three methods of data collection: phone interviews, video interviews with onsite assistance, and mailed surveys.
• Collecting family satisfaction survey responses for any facility that participates in the resident surveys.
• Testing and refining procedures to prepare for statewide data collection in the fall and winter of 2022-23.

DHS will continue to contract with Vital Research for this work, and they still intend to launch a public-facing version of an Assisted Living Report Card after the next round of survey data is complete.